98-369 Question 4

A local company hires you to manage its Microsoft Office 365 subscription. Your
responsibility is to monitor any Service Incidents that Microsoft reports.
What are two examples of Microsoft Office 365 Service Incidents? Choose two.
A. unplanned downtime of the Online Exchange service
B. post-incident reviews
C. planned downtime maintenance events
D. a resent change to the Microsoft Online Service Level Agreement
Answer: A,C
Explanation: There are two types of service incidents:
* Planned downtime (maintenance events)
* Unplanned downtime Unplanned events occur when one or more of the services included
in the Office 365 suite are unavailable or unresponsive.
Reference: Service Continuity

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